Fixing Bank Statement Import Issues

Multiple File Import location gives an 'Upload Folder does not exist' or 'access denied' error

    • The Process Service, or network user if specified on the General Site Config screen, needs read and write access to the folder location

    • Ensure the folder is shared correctly

    • If using a service account as either user's credentials, ensure it has a valid password

Other possible problems

Unknown Format - ensure the format you are importing is supported by Bank Recon. Here is a list of supported formats

Balance or statement number error - check that you are importing the next statement in sequence

Account cannot be mapped - make sure that an account corresponding to the statement has been set up in Bank Recon